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Good customer service
is a proactive marketing tool that will positively differentiate your
organisation from your competitors.
Our customer service
training courses look at the skills neccessary for effective customer
communication, whether face to face, via the telephone, email or letter.
We will design a course which enables you to manage your customers’
expectations and demands. Its aim will be to enable staff to maximise
the customer’s experience, so that they return and encourage others
to do the same.
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A positive approach
to customer service |
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Building the
customer relationship |
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The importance
of first impressions |
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Developing verbal
and/or non-verbal communication skills |
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Building rapport |
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Developing call
handling techniques |
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Handling difficult
customers with confidence |
Our courses are informal
and highly participative and use a variety of hands-on, exercise based
teaching methods. To ensure that all delegates gain individual attention,
we believe that smaller learning groups of between six to 12 delegates
offer the best condition for learning. We also provide training for larger
groups led by a broader team such as a trainer and facilitators.
Programmes can either be run
at your own premises or at a convenient venue for you.
If you would like
any other information, click here for our contact
page.
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It’s
important to find a good trainer which your staff relate to
and then hang onto them! We’ve been working with T &T
Training for four years now with excellent results
