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Front line supervisory
skills have a direct impact upon the effective delivery of good customer
service.
Our two-day highly
participative supervisory skills courses provide delegates with the key
skills needed to perform as an effective supervisor or team leader. Delegates
will feel more confident in motivating and managing their team.
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Your role as
supervisor |
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Leadership styles |
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Developing personal
and team communication |
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Understanding
behaviours |
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Managing conflict |
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Staff development |
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Time management
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Meeting management |
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Delegation |
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Motivation |
Our courses are informal
and highly participative and use a variety of hands-on, exercise based
teaching methods. To ensure that all delegates gain individual attention,
we believe that smaller learning groups of between six to 12 delegates
offer the best condition for learning. We also provide training for larger
groups led by a broader team such as a trainer and facilitators.
Programmes can either
be run at your own premises or at a convenient venue for you.
If you would like
any other information, click here for our contact
page.
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It’s
important to find a good trainer which your staff relate to
and then hang onto them! We’ve been working with T &T
Training for four years now with excellent results
