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T & T Training
are specialists in delivering bespoke training solutions to improve service
quality. We have a passion for great customer service and are dedicated
to helping improve your customers’  experiences.
Our programmes
are aimed at all staff who come into contact with customers, whether face
to face, on the telephone or through written communication or email. We
work with companies and organisations of all sizes, whether you have a
staff of two or two thousand.
Having
spent time in your environment to identify your needs and objectives,
we’ll tailor a solution to meet your requirements.
We can
be involved with any size of development project from delivering a bespoke
one day course to offering a long term training programme which may include:
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delivery of micro
training sessions at regular intervals |
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development of
individual coaching sessions |
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refresher training |
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ongoing consultancy |
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identifying and
training ‘customer champions’ |
We also provide free
after training support for all development programmes.
Our
range of core programmes can be used as a base for a training project
where appropriate. We can help staff develop customer service skills,
supervisory skills and telephone techniques, as well as offering complementary
services such as mystery shopping, coaching and refresher training.
We
also now offer a cost effective solution for the ongoing use of our training
materials within your organisation. Our bespoke training courses may now
be delivered in house under license,
following the completion of our training skills course.
Please contact
us for further information.
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It’s
important to find a good trainer which your staff relate to
and then hang onto them! We’ve been working with T &T
Training for four years now with excellent results
