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 It’s
important to find a good trainer which your staff relate to
and then hang onto them! We’ve been working with T &T
Training for four years now with excellent results
Lynda
King
Contacts Centre
Operations Manager
Age ConcernEnterprises |
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At T & T Training,
we are dedicated to providing customer service training, which means we
guarantee a first class programme, delivered by experienced specialists,
every time.
Our training programmes
are designed for all staff who come into contact with customers, whether
face-to-face, on the telephone or through written communication. We work
with companies and organisations of all sizes, whether you have a staff
of two or two thousand.
Having spent time
with you to identify your needs and objectives, we’ll tailor a customer
service training solution which meets your requirements. Factors such
as the time you have available, the number of people to be trained, and
your budget, will be taken into account when creating the training programme
which is right for you.
Programmes can either
be run at your own premises or at a convenient venue for you.
To ensure that all
delegates gain individual attention, we believe that smaller learning
groups of between six to 12 delegates offer the best condition for learning.
We also provide training for larger groups led by a broader team such
as a trainer and facilitators.
Our courses are informal
and highly participative with plenty of opportunities for open discussion.
We can help staff develop customer service skills, supervisory skills
and telephone techniques, as well as offering complementary
services such as mystery shopping, coaching and refresher training.
For more information, click here.
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