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The good thing about T & T Training is the fact they’re
so flexible. We’re dealing with life and death situations
here and they’ve been absolutely brilliant, continuously
revising how they deliver the programme.
Tony
Taylor
Customer
Contacts Manager Warwickshire Police |
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This off
the shelf course offers an affordable solution
to businesses that require staff development, whilst benefiting from the
expertise of our highly skilled customer service trainers. This introduction
to supervisory skills course is designed to help delegates understand
the skills and responsibilities that go with first line management.
At the end of the course,
delegates will:
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Understand the
role and responsibilities of the supervisor; |
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Appreciate the
importance of building and developing the team; |
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Understand how
to develop effective methods of communication within their teams; |
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Develop the key
people management skills to ensure success in their role as supervisor; |
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Develop a personal
action plan. |
Supervisors, team and/or section leaders who are relatively new to their
role or who have had little or no previous training in the basics of people
management.
Two days, at times to suit your requirements.
This highly participative classroom based course utilises a variety of
different learning methods (e.g. group discussion, short lectures and
informal exercises/activities) to develop supervisory skills skills.
Delegates will receive a gapped workbook as a summary of the training
course which they can use for future reference.
Below is an outline of
the course content:
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The roles and
responsibilities of the supervisor |
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Building the
team |
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Understanding
leadership |
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The qualities
of a leader |
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Different leadership
styles |
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Essential lines
of communication |
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Developing personal
communication (verbal and non-verbal) |
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Giving and receiving
feedback |
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Developing positive
behaviour including assertive negotiation |
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Dealing with
conflict and conflict avoidance |
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Developing the
team |
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Stress awareness
and management |
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Effective time
management |
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Delegation |
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Effective meeting
management |
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Objective setting |
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Motivation |
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Development of
personal action plan. |
For further information, either complete our enquiry
form or call us on 0845 45 99 650.
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