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The good thing about T & T Training is the fact they’re
so flexible. We’re dealing with life and death situations
here and they’ve been absolutely brilliant, continuously
revising how they deliver the programme.
Tony
Taylor
Customer
Contacts Manager Warwickshire Police |
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The best way to find
out how good your customer service is to gain valuable, objective information
from a customer. We are experts at mystery shopping and will pose as an
ordinary customer to find out how well your company deals with enquiries.
We will then provide a detailed report which evaluates your company’s
customer service skills, telephone techniques and product knowledge.
Training shouldn’t
stop after the initial programme. We provide flexible coaching and course
follow up to encourage ongoing staff development. This may take a number
of different forms, from telephone conversations, to emails or a visit
to your premises, so that staff continue to focus on the issues raised
in the training programme.
Refresher training
is often a half day session to revisit the issues covered in the initial
training programme with the same group. We look at whether the issues
identified still exist, what else could be done to address them and which
other issues have since arisen. The outline of the session is based on
the outcomes of the original training to ensure that staff don’t
lose the skills they have learnt.
To find out more please
contact us.
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