We offer a variety of services from customer service consultancy, training courses and training programmes, mystery shopping and coaching, to guest speaking.

Established in 2000, we have developed into a renowned consultancy and training business offering different solutions to help you look after your customers better.

Our clients range from from all sectors, including central government, local government, non-profit, financial services, food and retail, business support, technology and education. We deliver solutions to all levels of learners, from new starters through to senior management.

All of our services are focussed around delivering the best possible experience to your customers, whatever the environment.

Service delivery has changed significantly since we delivered our first training courses over 20 years ago. We recognise that this is a constantly evolving subject and we continually review our courses to meet the changing face of customer service. Our services have been adapted to meet the current climate including delivering training remotely, via Zoom or Microsoft Teams.

Customer Service Consultants

Helping you look after your customers better


We are a small family run business based in the heart of the UK, in beautiful Warwickshire. Our central location places us in an ideal situation to work with our clients all over the country and internationally.

We established the business in 2000 after realising that very few organisations were focussing on developing their staff to improve customer service.

With backgrounds in training, service delivery and project management, we recognised that we were in a privileged position to deliver a number of services to improve the customer experience.

From delivering training courses and workshops, to consultancy and review management, your customers and your people are at the heart of everything we do.

Meet the team

Helen Hartley, Training Director

Customer Service Consultants

Helping you to understand and respond to your customers’ needs


We love to help anyone that wants to look after their customers better. From a one off training course, to the development of a long-term training programme to help in managing your online reviews, we can help you.

We are passionate about delivering effective, flexible and enjoyable training solutions, within a friendly and comfortable environment that is conducive to learning.

Bespoke training solutions

Training solutions aimed at all levels of staff who come into contact with customers, whether face to face, on the phone, through email, social media or live chat. We work with companies and organisations of all sizes, whether you have a staff of two, or two thousand.

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Off-the shelf courses

Developed by our experienced trainers over the last 10 years, these courses offer a more immediate, cost effective training solution and focus on core service delivery issues.


Refresher training

Flexible training revisiting whether the original issues identified still exist, what else could be done to address them and which other issues have since arisen. Delivered either as a one off or over a series of workshops to suit.

Customer Service Training

Your money, helping us to eat again


In these challenging times, customer retention and acquisition has never been more important.

In addition to the development of your staff, we also offer consultancy on all aspects of customer contact and experience. 

We can help your business by evaluating at all aspects of customer contact and service delivery.

Customer Service Training

Your money, helping us to eat again

Get in touch

Whether it’s for consultancy, a training project of any size, or just looking for some advice, we’d love to help you.

Drop us an email to admin@tttraining.com

or call us on 01926 298288

and let’s look after your customers better, together