All of the services we offer have the common aim of helping you to look after your customers better
Mystery shopping
This is a great opportunity to learn about your service offering, direct from your customers. We are experts at mystery shopping and will pose as ordinary customers to find out how well your company deals with differing situations.
This is followed up with detailed reporting, suggestions for improvement and an implementation timetable. Each mystery shopping is unique depending upon number of customer contact points and scenarios to be assessed.
Please get in touch for for more information.
Review site management
The growth in online reviews continues to have a huge impact as to how existing and potential customers perceive your business.
Not only can we can help you to manage your responses to online reviews in a positive way, we can also evaluate customer feedback and help you address common issues either through consultancy or training as appropriate.
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